Schneier - Mailing Tech Support a Bomb

I understand his frustration, but this is extreme:

When police asked Cryptopay what could have motivated Salonen to send the company a pipe bomb ­ or, rather, two pipe bombs, which is what investigators found when they picked apart the explosive package ­ the only thing the company could think of was that it had declined his request for a password change.

In August 2017, Salonen, a customer of Cryptopay, emailed their customer services team to ask for a new password. They refused, given that it was against the company's privacy policy.

A fair point, as it's never a good idea to send a new password in an email. A password-reset link is safer all round, although it's not clear if Cryptopay offered this option to Salonen.



from Schneier on Security https://www.schneier.com/blog/archives/2018/11/mailing_tech_su.html

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